Terms & conditions | Geen Probleem Sloten

Last updated: 28 July 2026

1. Who I am

Geen Probleem Sloten is a locksmith business, based in Amsterdam and active in Amsterdam, Diemen, Amstelveen, Aalsmeer, Uithoorn and the surrounding area.

Chamber of Commerce (KvK) number: 42110054
VAT number: NL005500788B35
Phone: +31 6 44934343
Email: info@geenprobleemsloten.nl

2. Applicability

These terms and conditions apply to all quotes, price estimates, assignments and work by Geen Probleem Sloten, unless otherwise agreed in writing in advance.

3. Prices and price agreements

The prices on this website are guide prices ("from" prices) including VAT, intended to give you a fair picture in advance. The final price depends on the situation on site, the type of lock and the material required.

Before work begins you always receive a clear price estimate or fixed price agreement. If it turns out during the work that extra work or materials are needed, I only carry these out after your explicit approval.

4. Carrying out the work

I carry out the work carefully and expertly. With an emergency opening I try to open the door without damage where possible. Whether that succeeds depends on the type of lock and the situation; I inform you honestly in advance about the possibilities and risks.

For emergency openings, "no cure, no pay" applies: if I am unexpectedly unable to give you access again, I charge nothing — no call-out fee and no labour costs. You only pay when the problem is solved.

Stated arrival times are indicative. I make every effort to meet the agreed time, but traffic situations and earlier assignments can cause delay. In the event of a delay I keep you informed.

5. Identification

When opening a door I am obliged to establish that you are entitled to access. I may ask you for identification and/or proof of occupancy or ownership (such as a rental contract or post in your name). If this cannot be shown, I may refuse the assignment.

6. Payment

Payment is made directly after completion of the work, on site by card payment, payment request or cash, unless otherwise agreed in advance. For business assignments, payment by invoice can be agreed with a payment term of 14 days.

7. Warranty

The relevant manufacturer's warranty applies to supplied materials. On the fitting I give a six-month warranty. The warranty lapses in the event of damage through improper use, work by third parties or external circumstances (such as burglary or vandalism).

8. Liability

I am liable only for direct damage that is the direct result of a demonstrable shortcoming in carrying out the work. Liability is limited to the amount charged for the relevant assignment, unless there is intent or gross negligence.

When opening older or already damaged locks and doors, there is always a risk of (further) damage. When I have stated this risk in advance and you have given permission for the work, that damage does not fall under my liability.

9. Cancellation

You can cancel an appointment free of charge as long as I have not yet set off. If I am already on my way or on site, I may charge call-out costs that are in reasonable proportion to the costs incurred.

10. Complaints

Not satisfied? Let me know as soon as possible via +31 6 44934343 or info@geenprobleemsloten.nl, in any case within 14 days of completion. I take every complaint seriously and look for a suitable solution together with you.

11. Applicable law

Dutch law applies to all agreements with Geen Probleem Sloten. Disputes are preferably resolved by mutual consultation.